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Barclays โ†’ Absa ยท Banking ยท 2017โ€“2019

One digital experience for a bank spanning countries and brands

Project Voltron: deliver a single responsive digital experience to Absa clients, multi-country and multi-brand, while creating a new digital Absa design language.

The Challenge

Barclays was unwinding its stake in its African business, so Absa had to separate from the Barclays brand and stand up a digital identity of its own. The work covered the corporate and investment banking platforms, across several countries and more than one brand, while the bank carried on trading.

The Opportunity

The separation meant every digital platform had to be rebuilt anyway. That made it the moment to stop designing each platform on its own terms and put one system underneath all of them.

The Process

We chose a minimalistic design language, and then the difficult part began: Absa clients in different countries had different requirements, across a multitude of African languages. The solution was a design system that could absorb that variation without fracturing the experience.

What it unlocked

The system let us roll the Barclays-to-Absa rebrand across every digital platform while the bank kept serving millions of customers, one central place to change things, shared by every designer on the digital estate. The exploration work covered Absa CIB and Absa Access.