Hi, my name is Neil

I design products that grow businesses and lead the teams that ship them.

Product Design Leader with 15+ years in regulated industries: banking, fintech, telco and health insurance. Most recently Senior Product Design Manager at Flink, where I led design on the consumer app across three years of scale. Based in Berlin.

Portrait of Neil Caetano
Trusted by teams at FlinkMTNAbsaBarclaysDiscoveryShoprite

Case studies with real outcomes

Nine projects, nine different problems: each one starts with what changed, not what was drawn. Plus everything I build in the open.

A MoMo customer using mobile money on her phone
2020–2021

MTN MoMo: designing mobile money where the phone is the bank

View case study
An architectural render of the Heriot Properties development in Cape Town at dusk
2017–2019

Barclays → Absa: one digital experience across countries and brands

View case study
A woman smiling at her phone while sending money home
2019–2020

Shoprite Cash Send: a money transfer app for people the banks left out

View case study
Flight deck lined up on the runway at dawn, EFB in use
2019–2020

British Airways EFB: an aviation-grade flight bag pilots enjoy using

View case study
The GitHub profile page listing the projects built in public
Ongoing

Eleven things I designed, built and shipped in public

View on GitHub
Neil standing on the Trolltunga cliff ledge above a Norwegian fjord

A designer at heart, a problem solver by experience

I specialize in Product Design (UI & UX) with a deep passion for the technology that connects design with impactful user experiences. I chase the balance between form and function: solutions that look great and move business numbers.

Based in Berlin, after three years leading design at Flink. Before that: design lead roles at Discovery Vitality, MTN MoMo, British Airways via Nacelle, and the Barclays/Absa corporate banking group.

Anonymised 360° reviews

“Neil is an exceptional people manager… his finger is on the pulse of his entire team at all times.”
Manager review
“I feel like I have 100% of his support in the impact of my work and the future development of my career.”
Designer on my team
“He handled the team transitions well, and always ensured the highest possible level of transparency for his team.”
Product peer
“You have strong if subtle leadership skills. We have taken your lead willingly because of your obvious experience and knowledge, and because of your gentle way with people.”
Agile facilitator
“You took time to understand the job to be done, and to analyse and evaluate different ways that we could achieve it. This sounds like an obvious step, but it had been lacking previously.”
Business owner
“His approach is very collaborative. He was open to all ideas and led the brainstorming in a very open and non-judgmental way.”
Digital lead